Frequently Asked Questions
Everything you need to know about your luxury timepiece purchase.
Are all watches sold on TeddyBaldassarre.com authentic?
Yes, every watch sold on our website is 100% authentic. As an authorized retailer for all the brands we carry, each timepiece comes with a full manufacturer warranty and original packaging.
What is your return policy for luxury watches?
We offer a 7-day return policy for a full refund, provided the watch is in its original, unworn condition with all plastics, tags, and packaging intact. Please note that any signs of wear or strap adjustments will void the return eligibility.
How long does shipping take for domestic and international orders?
Domestic orders typically ship within 1-2 business days via insured overnight or two-day shipping. International shipping times vary by destination but generally arrive within 5-10 business days, subject to customs clearance.
Do you offer financing options for larger purchases?
Yes, we partner with Affirm to provide flexible financing options at checkout, allowing you to pay for your timepiece over monthly installments.
Will my watch come with a factory warranty?
Absolutely. Because we are an authorized dealer, your purchase includes the official brand warranty, which is honored by the manufacturer's global service centers.
How do I track my order once it has shipped?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.